At Motorhavens, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet your expectations, you may be eligible to request a return in accordance with this policy.
1. Return Period
You may request a return within 14 calendar days from the date your order is delivered.
Return requests submitted after the 14-day period may not be accepted.
2. Eligible Returns
To qualify for a return, the item should generally:
- Be unused and in its original condition
- Be returned with its original packaging, where applicable
- Include any accessories or components supplied with the product
- Not show signs of misuse, intentional damage, or excessive wear
Certain products may be excluded from returns where their nature or condition makes them unsuitable for resale.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 calendar days of delivery.
Please provide your order details and, where appropriate, clear photographs of the item and packaging so we can review the issue and determine the appropriate resolution.
4. How to Request a Return
To request a return, contact [email protected] within the applicable return period.
Please include:
- Your name
- Order details
- Date of delivery
- Reason for the return
- Photos or other supporting information, if applicable
We will review your request and provide instructions if the return is approved.
5. Return Approval
Returns must be approved by Motorhavens before being sent back. Unauthorized returns may not be accepted.
Once your return request has been reviewed, we will communicate the next steps and any applicable return instructions.
6. Refund Processing
Once an approved returned item has been received and inspected, we will process the applicable refund.
Refunds are generally processed within 7–10 business days after the return has been approved and the returned item has been received and accepted.
The time required for the refund to appear may vary depending on the applicable financial institution or processing service.
7. Items That May Not Qualify
A return may be declined if the product has been:
- Used improperly
- Damaged after delivery through misuse
- Altered or modified
- Returned without required components
- Returned outside the applicable return period
8. Exchanges
Where an exchange is appropriate and available, we may arrange a replacement for an eligible damaged, defective, or incorrect item. Availability may depend on the product.
9. Contact Us
For questions about returns or refunds, please contact:
Motorhavens
Email: [email protected]