Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Returns must be initiated within 30 days of the delivery date. Items that are damaged, altered, or not in their original condition will not be accepted for return. If you have any questions about whether your item is eligible for return, please reach out to us.
Return Process
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the reason for the return, and any relevant details about the item. Once your return request is received, we will provide you with instructions on how to return the item. Please do not send the item back without receiving these instructions, as it may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This will help ensure that your returned item is received by us. We are not responsible for items lost or damaged during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
We do not offer exchanges for items purchased from motorhavens.com. If you wish to exchange an item for a different one, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. This ensures that you receive the correct item in a timely manner.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Include photos of the damage or defect in your email to [email protected]. We will assess the situation and may offer a replacement or refund based on our evaluation. Timely communication is essential to resolving issues with damaged or defective items.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us via email at [email protected]. We are here to assist you and ensure that your experience with motorhavens.com is satisfactory. Please allow up to 48 hours for a response to your inquiry.