At Motorhavens, we aim to make the delivery process simple and convenient for our customers. This Shipping Policy explains how orders are prepared, processed, and delivered when you purchase products through our website.
1. Order Processing
Once an order is successfully placed, our team begins preparing it for dispatch. Orders are reviewed to ensure that the correct products and customer details are provided before shipment.
Processing may require additional time during weekends, holidays, promotional periods, or periods of high order volume.
2. Order Confirmation
After placing an order, you may receive an order confirmation containing relevant details about your purchase.
Please review your order information carefully and contact us as soon as possible if you notice an error.
3. Shipping Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
Motorhavens is not responsible for delays or delivery issues resulting from incorrect, incomplete, or outdated information supplied by the customer.
4. Delivery Process
Orders are handed over to the applicable delivery service after processing. Delivery may involve third-party shipping or courier providers.
Once an order has been dispatched, delivery is handled according to the procedures of the applicable courier or delivery service.
5. Tracking Information
Where tracking information is available, it may be provided to the customer after the order has been dispatched.
Customers can use the provided tracking details to monitor the status of their shipment.
6. Delivery Issues
If your order arrives damaged, contains an incorrect product, or you experience another delivery-related issue, please contact us promptly.
For damaged or incorrect products, please contact us within 7 calendar days of delivery and provide your order details along with photographs or other relevant information where appropriate.
7. Undelivered Orders
If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, or other delivery circumstances prevent completion, the applicable courier may make additional delivery attempts or provide further instructions.
Customers should follow any instructions provided by the delivery service.
8. Changes to Orders
If you need to change your delivery information after placing an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to accommodate changes before an order has been dispatched. Once an order has entered the delivery process, changes may not always be possible.
9. Contact Us
If you have questions about your order or shipping, please contact:
Motorhavens
Email: [email protected]